To be able to user all our Modules and Files you must have an active order which you can get by paying for the yearly subscription. We consider it to be an small fee for the amount of tools and information that you'll get once you have access.
We're open to negotiation about reducing the fee if you're willing to acquire more than 3 subscriptions or if you're an university. Contact Us for more information.
As stated in item 3 in the Subscription Terms the payment must be made exclusively through STRIPE. We won't accept any other type of payment for now but, if it change in the future, we'll notify all the USERs by e-mail or website (to receive notification you must let the option e-mail notification updates checked in the Dashboard)
The subscription price will always be charged in USD (United States Dollar), if you country doesn't allow payment in USD, Stripe will automatically convert to you local currency. Keep in mind that Stripe may charge extra tax for the currency exchange.
After the payment the USER will have access to the INVOICE through the dashboard page which have a table called Orders. If the USER click in the invoice row it'll automatically open in a new tab the browser redirecting hte USER to Stripe website.
The subscription isn't recurring, if the USER want to keep KEZAR ENGINEERING access, the renewal must be made manually before the current subscription expire. A notification will be shown in the dashboard 15 days before the expiration.
We decided to disable recurring payment because some USERs may stop using KEZAR ENGINEERING and forget to cancel the subscription, so they'll continue to being charged without then knowledge.
The only way to get a refund is if KEZAR ENGINEERING don't provide what it's shown in the articles, documentations and whitepapers or if we can't fix a bug that USER have found. If it's the case, the USER can create a ticket through Support page demanding the refund and explaining what happened. If it's proved that the USER is right, we'll make a proportional (if the USER used our tools for 3 months, we'll only refund 75% of the subscription value, which corresponds to 9 months that was left) refund.
In the past we used to allow 15 days free trial but USERS kept creating new accounts with new e-mail to get the free access. As it got out of control we decided disable it, but if you really need it before taking the decision to subscribe, Contact Us and we'll analyze your cause.